Part-Time Help Desk II [Third Shift] [United States]

 

We are looking for part-time third shift.
Friday, Saturday, and Sunday - 12:00am-9:00am EST

TRAINING PERIOD: There will be approximately 30 days of training from 8:00am-5:00pm EST Monday - Friday before switching to the shift listed above.

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Are you already a solid Help Desk II technician looking for a change? Have you reached the top level of Help Desk I and are ready to move up in your career path? The Longleaf Network has a place for the right candidate. Responsibilities include:

• Providing technical support to system users and customer support staff
• Provide timely, accurate service to generate high customer satisfaction and mentor teammates to do the same
• Evaluate user needs, defines technical problems, and work with engineers to determine solutions.
• Assist customers in implementing solutions.

In addition, the ideal candidate follows the triage process and documentation expectations and models the behavior to teammates.

We offer:

• Competitive salary and generous bonus structure ($22-25 hourly, depending upon skill level)
• PTO, accrued monthly
• Training programs to improve your skills and prepare you for advancement
• Paid vacations and holidays, including your birthday
• A family-friendly environment
• Challenging projects in a fast-paced environment
• Collaborative process
• Growth opportunities

Desired Skills and Experience

• A 4-year degree in computer science or related field
• 1+ Year of relevant service as an MSP Help Desk Technician
• Demonstrated leadership ability, regardless of job title
• Excellent written and verbal communication skills
• Demonstrated problem-solving and troubleshooting skills
• A natural fit with our corporate culture and values
• Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus

About Longleaf

The Longleaf Network is a provider of outsourced IT services for a variety of clients and industries. We've been growing steadily since opening our doors in 2006 and serve 450+ locations nationally. We have offices in Greensboro, NC but have many positions that are full-time remote from all over the US.

We are a team of professionals who value kindness, honesty, expertise, responsibility, transparency, stewardship, and continuous improvement.

COVID-19 Considerations
This position requires the candidate to be vaccinated. We are taking this pandemic very seriously and are making all efforts to keep employees safe.

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