Who We Are
At CompTIA, we believe that everyone has untapped potential just waiting to be unleashed. That's why our company exists – we are invested in creating equitable opportunities that help individuals and businesses reach new heights and achieve their goals through our innovative learning programs and solutions. We believe in the power of people, whether a seasoned professional or just starting your career, everyone has unique talents waiting to be discovered.
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As a Customer Success Manager at CompTIA, you will work with new and existing customers building relationships and ensuring customer satisfaction. The primary responsibility of the Customer Success Manager role is to ensure a positive customer experience, build loyal customers through day-to-day administration of existing customer matters and retain the revenue from these customers.What You’ll Do
- Maintain regular contact and communication with existing customers.
- Meet client operational needs and cultivate client relationships to retain sales through regular contact with schools who are currently buying.
- Understand upcoming purchasing needs, monitor orders, and help instructors, students, and administrators to complete the buying process.
- Communicate with customers regarding upcoming product changes, renewals, orders, and fulfillment.
- Respond to customer problems, resolve client issues with purchases, research problems and make recommendations for resolution. Involve other CompTIA teams and personnel as appropriate to ensure customer success.
- Reach out and foster positive relationships with instructors and administrators to build loyalty. Encourage additional relationships between CompTIA and all appropriate indivuduals at each school.
- Identify personnel changes at schools, including instructors teaching courses and administrator changes that might impact future product purchasing.
- Notify the sales representative and sales executives about new opportunities or changed purchasing status for accounts.
- Minimum 2 years of experience in customer service
- Ability to communicate clearly in person and virtual meetings, and by telephone and email
- Honesty, integrity, and patience with yourself and others
- Reliability and consistency
- Learns quickly
- Strong interpersonal skills with proven ability to work across organizations to achieve personal and company goals
- Self-directed, results-oriented and organized, coupled with drive and energy
- Attention to detail and excellent problem-solving skills
The customer success team works closely with thousands of organizations offering innovative learning programs and help students studying for a career in IT unlock their true potential. We are a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today!
CompTIA seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
CompTIA Careers Page
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